What PI do we collect?
We collect and hold PI such as your name, title, email, phone number and address.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide us your PI via our website (including subscribing to newsletters), during phone calls, or customer enquiries. Generally, we collect your PI directly from you, but may also collect your PI from other people or organisations if you have given them consent to provide it.
Why do we need your PI?
We need your PI to provide you with our products and/or services, such as informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and administering our relationship with you by responding to your enquiries.
If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.
How do we use your PI?
By submitting your PI to us, you consent to us using your PI for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected. This might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, conducting promotions which you may participate in, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake; or doing some other act that we are required or authorised to do by law. We may disclose your PI to other businesses owned by us.
We may also use your PI:
for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
for a purpose related to one of the Main Purposes.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI, we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in our promotions.
What disclosures will we make?
In general we will disclose your PI for the Main Purposes. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law). We are unlikely to disclose your PI to any person or entity outside Australia, but will inform you if and when this is necessary.
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law. If you would like to access or change your details please contact us on the details set out below. In most cases, a summary of your PI is available free of charge.
We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
You may get in contact with us, using the details below, to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).
We can be contacted via:
Email: [email protected]
Phone: (03) 9644 3000
Post: 3/344 Lorimer Street, Port Melbourne, VIC 3207